Webthe unit has 17 communications officers and handles all 911 traffic for wright county including the three police departments. This division is the public safety answering point. Webhow effective are alternative first responder programs at resolving problems and reducing police dispatch, use of force, and disparate outcomes, especially for those who reside in. That way, if a call coming through 311 is deemed better suited for police, the caller can make the decision whether to transfer to 911 or.