Verkkolearn how cvs health plans to deliver health care to consumers across multiple touch points and improve customer engagement and health. Verkkoto supplement the prescription business and respond to increased demands for access by patients due to the affordable care act, chain pharmacies. Verkkoa key driver to spread this effort is the use of transformational leadership, a leadership model used by nurse practitioners at minuteclinic, the. Verkkowe reveal the concept of retail health as disruptive and providing options for patients, especially those who couldn't access traditional physician. Verkkothe authors discuss gaps and barriers in the current design of health and health systems, and the needed escalation of transformation including.