Webfirst quarter 2021 domestic revenues increased 22. 3% lead by small and medium businesses. The company reported domestic revenues of $14. 0 billion. Webin this interview with hbr editor in chief adi ignatius, he describes the ups and downs of transforming america’s largest company. Going digital is a top priority—which is why. Webunder a better and bolder approach, ups will continue its customer first, people led, innovation driven strategy, and is positioning itself to become the premium. Webthe company's rapid expansion is being driven by two key factors, suggesting an increase in its operational footprint. Additionally, the acquisition of happy returns is a. Webprofitable expansion from b2b and b2c ecommerce is one pillar of ups’s strategy. Ups’s transformation program, its ceo explained at a recent conference in. Webthese two factors are leading the ups store's rapid expansion. The ups store holds steady at #4 on the franchise 500 for the second straight year, by relying on two.