Webtelephone triage is the process of managing a patient’s call to the office to determine the urgency of the medical issue, the level of staff or provider response required, the. Webthese search words help the nurse triager find the most appropriate protocol available to use for that specific symptom or concern. Based on the results of search word testing,. Webtelephone triage is a unique aspect of telehealth nursing, allowing rns to assess and manage patient care remotely. Webtelephone triage nurses are not able to use touch or visual cues. These nurses have to rely on their years of training, education, and instincts to help them make. Webthis article describes how an academic family medicine practice designed and implemented a system for optimally managing electronic patient messages. Telephone nursing involves triage, advice, and care management provided by a nurse over the telephone. Weballeviate patient anxiety and build trust. Lead to quicker, more accurate triage dispositions. Enhance patient satisfaction and retention. In this article, we explore the. Webthis guide provides a framework including ‘scripts1’ to assist you with engaging patients and/or their substitute decision makers (in the case of an incapacitated patient) in goals. Webthe goal of every triage call is to make patients feel comfortable and heard, while at the same time collect critical information from them and get them to the appropriate level of.