Webhere are a few tips to get started: Caring touch when auscultating lung sounds, comfort the patient by gently putting one hand on their shoulder or back. Webempathy, i. e. , the ability to understand the personal experience of the patient without bonding with them, constitutes an important communication skill for a. Webs known to be associated with a person’s mental health status. An ems wellness and resilience program ideally includes a variety of mental health services. Webeffective communication is at the heart of excellent emt work. Empathy enables emts to listen actively and respond to patients' needs more accurately. It allows them to pick up.