I’ve tried unlocking a spare phone twice through the web portal: Check if your at&t phone, android® tablet, or mobile hotspot, is able to be unlocked. If you have an at&t prepaid® device, use the unlock app if there’s one available (make sure it’s up to date). If not, submit your request online. If coming from at&t prepaid,. I sent an unlock request for my devices on sunday (today is wednesday) and i still haven't heard back, even though it's been 48 hours. I verified the status, and it still says. Here are the instructions for unlocking your phone online using the at&t device unlock website: Get help unlocking your phone, device, or sim. I've used the unlock portal and it has continually told me to use at&t's unlock app to unlock my phone. The app is not on my phone and is not on the appstore so i dont really know what to. This app provides at&t prepaid customers using devices preloaded with the at&t unlock app the ability to unlock their device in accordance with the terms of service. The app will only. Check if your at&t phone, android® tablet, or mobile hotspot, is able to be unlocked. If you have an at&t prepaid® device, use the unlock app if there’s one available. Select the link in the text message or email we sent you about your request. If you have your request number and your device imei, you can go to att. com/unlockdevicestatus. I can’t see the message you’re seeing, but best buy models get sim locked to the first carrier sim that goes into them even if the sales associate claims it won’t. It creates a really messy. To unlock your at&t phone or tablet to work on another wireless carrier’s network: Go to att. com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the. You can find out of your phone is unlocked by heading back to the unlock portal to check the status of your at&t device unlock request. You can also always contact at&t's. Recently i've been trying to unlock some old at&t devices through the unlock portal. Half the time i won't get a confirmation email, meaning that the request will be stuck in limbo until the. Quickly check the status of your device unlock request. All you need is your device imei and unlock request number.