Verkkostudents may have issues accessing course content in the canvas student app. A ‘user authentication' error is displayed, even after logging on. Verkkocanvas courses in the system may be unlisted or publicly listed in the catalog. The carmencanvas section of the teaching & learning resource center. To reset your password, submit your username or your email address below. If we can find you in the database, an email will be sent to your email address, with.