Webverify your facetime contact information. Sign out and back in. Webhow to fix the poor connection on facetime. Check data & time. Weba sim card connects your iphone to your wireless carrier’s cellular network. If you’re having trouble using facetime using cellular data, or if facetime says waiting. Webthe most likely reason facetime is grayed out is that your iphone may be experiencing some connectivity problems. There are two things you can immediately. How to turn facetime off and on in settings. How to reset network settings. How to hard reboot your iphone or ipad. Webhello alyssa1225, this has everything to do with the connection being unstable for the facetime call. You can use these steps for a solution: If you can't make or receive a facetime call on your iphone or ipad. Use a fast connection to avoid sound. Webturn off cellular data. Use your cellular data. Toggle facetime off and on again. Close and relaunch the facetime app. Websome issues you may run into on facetime include not being able to send facetime calls, being unable to connect or getting connection alerts, facetime.