Webaligning business process integration with the customer leads to creating single customer experiences across the enterprise and across communication channels. Webunderstand customer behavior and preferences through data entry for more effective engagement. Webit’s easy to think of data privacy and customer experience as opposing forces, but they don’t have to be. They work best when they support each other. Weblet’s explore the symbiotic relationship between customer service and sales, how they influence each other, and why fostering this relationship is paramount for business growth.
