— simple options to return xfinity equipment. Should you need to return your rented equipment, there are a few ways to do so. — why do i keep getting texts to return xfinity equipment when i never had xfinity equipment!!?? I used my own cable modem/router. — xfinity equipment can be returned to any ups store or xfinity store. — sign in and visit the equipment return page. You must have your xfinity id and password to process your return online. If you don't, you can head directly to a ups store. Since the cable was never really used, i completely forgot to return the equipment. I just picked up my mail and i now have an outstanding bill for $200 dollars. There is now way that i can. It’s important to understand the comcast equipment return process before. View your equipment information in your account. You can view the make, model and serial number of your tv box and modem in your account. You can use this information to: — comcast requires you to return all equipment within ten days of disconnecting service. If you fail to do so, they will charge you the full retail value of the new equipment. — we recently moved outside of the xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure: 1) original phone rep. — be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how comcast knows who the equipment came from. Online with prepaid shipping label. Initiate your return online and send your equipment back with a prepaid ups shipping label. Sign in and visit the equipment return page. You must have your xfinity id and password to process your return online. There are three options for returning your rented equipment: Use the return label in your getting started kit. Exchange your existing equipment at an xfinity retail store. The cable don’t need to be returned. The only thing they want back is the equipment they rent to you like the modem/router, cable box, flex device, etc. Good luck on your move. You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. For accessories, you have 30 days from your purchase date to start a. To return equipment to comcast xfinity, you will need the following: I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables are ours and which cables are property of xfinity. Is it ok if i am missing a cable.
