What steps can i take to protect myself from fraud? There is suspicious activity on my account. How do i report it? My credit card has been. Thank you so much for this post because i went to shop on sephora for cyber monday and they wanted to charge me $110 for my sephora “credit card”. Check twitter and search “comenity”. They are completely shut down due to a “system upgrade” that has apparently been going on for weeks. They aren’t taking any calls. I got a hit on my credit report that someone attempted to open up a credit card at sephora. This was not me. Do not get comenity bank shame on sephora for promoting this. I closed an account beginning on january. While we're helping protect you from unauthorized charges, here's what you can do to help keep your account safer: Sign your credit card and store it in a safe place. Never loan your card to. While sephora accounts do often get hacked or broken into, it's unusual to have someone's credit card maxed out in store or even used online. Also surprised the bank did not freeze. I recommend contacting comenity capital bank directly so they can look into this for you. If you believe you've been a victim of identity theft, here's what you can do to help protect your account and credit from further damage: Place a fraud alert on your credit report. If you need additional assistance, contact customer care. Customer care sephora credit card: At this time, our banking partner comenity website is down due to a systems update. Once their systems are back on, your credit card rewards should update correctly. This can update either. This same thing is happening to me right now. This has cost me endless hours over 4 months to clear up. They are a total scam.