Webresults participants’ perceptions of the tcm intervention were summarised in three themes: (1) improved patient access, comfort and sense of reassurance; Webwith advancements in technology and changes in healthcare policies, telehealth is increasingly being integrated into case management practices, providing. Background:case management (cm) is an intervention adapted to the needs of patients with chronic conditions or complex needs. Factors associated with effectiveness. Webfive components of nursing case management to improve access to care were identified: 1) bridging health systems into the community, 2) providing the process. Webcase managers work to meet patient needs through assessment, coordination, and planning, and by evaluating the available options and services. Webwe identified 9 barriers and facilitators: Webthe telephone nursing dialogue process has been used clinically in telephone nursing in sweden for several years to structure the communication and. Webthis study reveals that an essential strategy employed by telenurses is to be calm and secure in themselves to manage difficult calls. To stay calm and secure in.