Weban algorithmic approach to clinical decision support helps nurse triage experts at mayo clinic standardize care and reduce unnecessary appointments. Webthey found that telephone triage nurses, using a computerized decision support system, had a higher rate of quality and safety compared to calls triaged by. Websince most urology patients express health care needs on the telephone in addition to describing symptoms, telephone nursing practice goes beyond triage. Webwe describe the roles of members of the team, including the pivotal role of the telehealth triage nurse in collaboration with the secondary triage additional. Webmayo clinic primary care nurse triage, also known as the nurse line, offers convenient, 24/7/365 access to care from our team of registered nurses. Webour experience demonstrates that when implementing telemedicine visits, it is important to avoid a reflex reversion to the outmoded model of the physician alone in the room with.